EVOC warrants that the products are free of any defect in workmanship and material. The warranty period for all products shall be 24 months. The warranty shall not cover any parts subject to normal wear and tear.

In the case of a claim please visit your EVOC specialist dealer with the cleaned product and your purchase receipt.

  1. // 1Clean product / have invoice available

  2. // 2Take product to specialist dealer or return to online shop

  3. // 3From dealer to EVOC

  4. // 4EVOC processes the claim

  5. // 5Back to specialist dealer or online shop

  6. // 6Back to you / available for collection

Should this procedure not meet your expectations, you can also contact us directly. In order to further improve our customer service, kindly provide us with brief feedback on the procedure. Please also send us photos of the problem and your purchase receipt to service@evocsports.com

Before you write us, please have a look in our FAQs first. Most problems and questions are being answered in this section.

EVOC now offers a special customer service with the FREE PROTECTOR CRASH REPLACEMENT of all PROTECTOR BACKPACKS and PROTECTION WEAR products. Like helmets the LITESHIELD PROTECTOR is part of your personal protective equipment and protects vital parts of your body. It should be replaced after a serious crash.

It could not be any simpler: if you have a deformed EVOC LITESHIELD (AIR) BACK PROTECTOR register by clicking our formular below. Just fill in all fields of the form. After we contacted you, send the protector to us.

We check the protector and send you a new EVOC LITESHIELD (AIR) BACK PROTECTOR in the appropriate size, where necessary. And all at no extra charge!